Terms & Conditions

The Nutritional Therapy Descriptor

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.

The Nutritional Therapist (NT) requests that the Client notes the following:

The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.
Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.
Nutritional advice is not a substitute for professional medical advice and/or treatment.
Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.
Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.
This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

The Client understands and agrees to the following:

I am responsible for contacting my GP about any health concerns.
If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.
It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.
If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.
I understand that the advice is personal to me and may not be appropriate for others.
I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.
Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.

Terms of Engagement

You are engaging us to provide the services as specified at the time of purchase.
These Terms will become binding on you and us, and a Contract will come into effect between you and us only upon our confirmation of your order, which will be issued to you via Practice Better. We are not bound by any order unless we confirm it in this manner.
If there is any conflict between these Terms and any terms in your order, the terms of the order will take precedence.

1. Representations

1.1 By entering into this Contract, you confirm that you have not relied on any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not expressly set out in these Terms.
1.2 You shall have no claim for innocent or negligent misrepresentation against us based on any statement outside this Contract.
1.3 Except as explicitly stated in these Terms, we do not provide any representations, warranties, or undertakings regarding the services.
1.4 Any implied warranties or conditions (whether statutory, common law, or otherwise) are excluded to the fullest extent permitted by law.

2. Provision of Services

2.1 We will supply the services to you from the date specified in the order for the duration set out in the order.
2.2 Our services are structured as packages with a set number of appointments, which must be paid for in full prior to the initial appointment. While we may offer payment plans for convenience, these are not equivalent to a "pay as you go" system. Packages/payment plans cannot be cancelled once services have commenced. Monthly payments may not align with the number of appointments used.
2.3 We will make reasonable efforts to provide the services as scheduled. However, delays may occur due to Circumstances Beyond Our Control (see Clause 13).
2.4 Certain information is required from you to enable us to provide the services, such as the completion of a number of questionnaires. These forms must be submitted within the timeframe specified.
2.5 If you fail to provide this information after being requested, we may defer the services, and a late cancellation fee may apply. Deferred services under this clause do not exempt you from paying any outstanding invoices.
2.6 Failure to pay for services as agreed may result in the suspension of services with immediate effect. We will notify you of any such suspension, which does not affect our right to charge interest on overdue amounts.

3. Cancellation

3.1 You may cancel your order for services by providing at least 4 working days' notice before the initial appointment by emailing hello@autoimmunecliniclondon.com. We will confirm your cancellation in writing.
3.2 If you cancel with at least 4 working days' notice, you will receive a full refund, minus a £50 administrative fee.
3.3 No refund will be issued if cancellation occurs with less than 4 working days' notice or after services have commenced.
3.4 Once services have commenced, you have no right to cancel.

3.5 Should you decide to no longer use our services or move forward with your remaining sessions, no full or partial refund will be provided.

4. Termination

4.1 We may terminate the contract with immediate effect by providing written notice if:

4.1.1 You fail to make payments when due (this does not affect our right to charge interest).
4.1.2 You breach the contract in any material way and fail to remedy it within 14 days of written notification.
4.2 You may terminate the contract if we breach its terms in a material way and fail to rectify the situation within 7 days of your written notice.

5. Price and Payment

5.1 Prices for services will be communicated in writing before purchase. While prices may change, this will not affect any confirmed orders.
5.2 Payments must be made in advance, online, BACS transfer or by telephone.
5.3 If payments are not made by the due date, we may charge interest at 3% above the base lending rate, accruing daily until the overdue amount is paid.

6. Sessions, Rescheduling, and Cancellation

6.1 Appointments may occur via telephone or video call.

Rescheduling:
6.2 Appointments may be rescheduled by either party with at least 3 working days' notice.
6.3 A £50 admin fee applies to rescheduling within 3 working days of the appointment start time.
6.4 Appointments rescheduled with less than 24 hours' notice or missed without prior notification will be considered "used" and cannot be rescheduled.

6.5 Health questionnaires and other required forms must be completed at least 2 working days before the first appointment.
6.6 Contact between appointments is at our discretion. Brief responses may be provided free of charge; otherwise, additional fees will be communicated and agreed upon before further action.

7. Confidential Information

7.1 We will keep all information you provide confidential, except where:

7.1.1 Disclosure is authorised by you or required by law.
7.1.2 Disclosure is necessary to prevent illegal acts or harm.
7.1.3 The information is already public.

8. Limitation of Liability

8.1 We do not guarantee specific outcomes. Results depend on a range of factors including your compliance and commitment.
8.2 We are not liable for indirect, special, or consequential losses, or for damages related to loss of profits, business, or data. Our total liability is limited to the amount you paid for the services.
8.3 Nutritional therapy is not a substitute for medical advice, diagnosis, or treatment. Always consult your healthcare provider before making changes to your treatment or medication.
8.4 You must inform us of any medical conditions, medications, or changes to your health that may affect your programme. Contact us immediately if you experience any adverse effects.

9. Circumstances Beyond Our Control

9.1 We are not liable for delays or failures caused by circumstances beyond our reasonable control (e.g., illness, natural disasters, strikes, or network failures).
9.2 If such circumstances continue for more than 30 days, either party may cancel the contract.

10. Miscellaneous

10.1 These Terms are governed by English law, and disputes are subject to the exclusive jurisdiction of English courts.
10.2 Each clause operates independently. If any clause is deemed unlawful, the remainder will still apply.

11. Complaints and Escalation

11.1 If you are unsatisfied with the services you have received from us, please write to us within 14 days from the date of your most recent appointment, providing a clear explanation of the issue.
11.2 We will make every effort to resolve the matter and respond to you within 7 days.
11.3 If we are unable to resolve the matter or if both parties agree that it is not possible to continue working together, we may, under special circumstances only, consider a pro rata refund for the unused portion of your package.

12. Contact Us

12.1 For queries, please contact us at hello@autoimmunecliniclondon.com.